Terms & Conditions
1. These general terms and conditions (AGB) apply to all orders placed through the online shop of LOX LAB GmbH, c/o Ash McCallum, Mutschellenstrasse 197, 8038 Zürich https://athon.store (hereinafter referred to as ATHON). ATHON provides all services exclusively based on these general terms and conditions. By placing an order, the customer expressly agrees to these terms and conditions. These form an integral part of the contract between the customer and ATHON.
Information on the Website & Prices
2.1 ATHON strives to inform and educate customers about the products and services offered to the best of its ability.
2.2 All information on ATHON is provided without guarantee, and any liability is disclaimed. ATHON expressly excludes any warranty and liability for the accuracy, completeness, and timeliness of the information on the website within the legally permissible framework.
2.3 Price and assortment changes are reserved at any time.
2.4 The current prices are published on the internet at www.athon.store.
2.5 The prices are binding for both parties at the time of ordering. In case of errors or mistakes in the pricing, ATHON reserves the right to make price changes subsequently. In this case, the customer will be informed and is not obliged to accept the products affected by the price change.
2.6 All prices are displayed in the local currency as selected by the user and include, unless otherwise stated, the required statutory value-added tax.
2.7 In addition to the prices stated, shipping costs expressly indicated on the article page apply depending on the shipping method.
2.8 For orders over CHF 80, £100 or €100 (whichever is applicable to the order location) after deducting discounts and special promotions, ATHON will cover the shipping costs (excluding A-Post registered).
Ordering & Delivery
3.1 An order becomes binding for the customer by confirming their order on the page displaying the summary of the order by clicking the 'Pay now' button at the end of the ordering process.
3.2 The customer will receive an acknowledgment email promptly after placing the order to the email address provided by the customer through ATHON. In some cases, this may go to the customers spam folder.
3.3 ATHON reserves the right to reject an order, especially if there is a legal dispute with the customer, particularly in connection with unpaid payments from previous orders at ATHON, or if otherwise unpaid invoices from the same person or a person living in the same household are still outstanding.
3.4 The complete and correct indication of the delivery address is the responsibility of the customer. In case of incorrect delivery addresses provided by the customer, delivery may not be possible, and ATHON may refrain from delivering the product entirely, without any claims for replacement or compensation being made.
3.5 ATHON delivers products exclusively to Switzerland, the Principality of Liechtenstein, Germany and the United Kingdom.
Delivery and Delivery Timeframe
4.1. The shipping policy provides that ATHON dispatches the products within 2 days of receipt of payment or confirmation of payment, unless otherwise stated.
4.2 ATHON can only be held liable for delivery delays and their consequences to the extent that they are caused by grossly negligent or intentional breach of contract by ATHON. For all other delivery delays and their consequences, including delays caused by the postal service or third parties, ATHON assumes no liability.
Erroneously Delivered Products
Erroneously delivered items or over-delivered items must be returned promptly in the original packaging, no later than within 7 days. All items not returned within this period will be invoiced.
Vouchers & Discounts
Only one voucher can be redeemed per order. At the end of the ordering process, the voucher code is entered into the designated field. The corresponding amount is deducted directly from the current order. Vouchers exceeding the order amount cannot be refunded. Discounts cannot be combined, not even with vouchers.
Shipping Costs
At the completion of the order, the customer can choose their preferred shipping options from the list provided during checkout. The shipping costs to be borne by the customer are displayed clearly at this point and are determined by the products they are ordering, the value of their order and the location that the order is being posted to. Shipping costs include value-added tax.
Warranty and Liability Disclaimer
8.1 ATHON warrants that the products are undamaged at the time of shipment. Products damaged during shipment will be replaced by ATHON at its discretion, provided that the customer notifies ATHON of the defect within 7 days of receiving the goods via email. If ATHON wishes, the customer must also promptly return the delivered products in their original packaging to ATHON.
8.2 Furthermore, ATHON is liable to the customer for damages to the extent that such liability is mandatorily derived from product liability law.
8.3 Any further warranty for the delivered products and any liability for damages caused by these products are excluded, unless ATHON has fraudulently concealed the relevant product defects. However, if ATHON can assert further warranty claims against its producers for the respective product, ATHON will assign these claims to the customer at the customer's request, to the extent possible. However, ATHON does not assume any responsibility for successfully enforcing these claims. The same applies to any claims that ATHON can assert against the postal service for damages incurred during transport.
8.4 In particular, ATHON does not warrant that the products are suitable for the customer's intended use or achieve a specific result. Also excluded from warranty are damages for which the buyer is responsible, for example, due to improper use of the product, or damages caused by external influences not attributable to the seller, such as damages occurring during transport.
Right of Withdrawal & Return Policy
9.1 Customers have the right to return the goods, unopened, within 14 days after receipt of the goods. The right of withdrawal is exercised by returning the goods; no justification is required. The return must be sent to:
LOX LAB GmbH
c/o Mutschellenstrasse 197
8038 Zurich
Switzerland
CHE-149.817.250
9.2 Returned products or packages will only be accepted in proper condition, i.e., unused, unopened, undamaged, and in their original packaging.
9.3 Exercising the right of withdrawal leads to the conversion of the purchase contract into a reverse transaction, whereby the services received under the purchase contract must be refunded. The customer bears the costs of return shipping.
9.4 After receipt of the goods, a purchase price already paid will be refunded to the customer promptly. Shipping costs will not be refunded.
9.5 ATHON warrants that the products are undamaged at the time of shipment. Products damaged during shipment will be replaced by ATHON at its discretion, provided that the customer notifies ATHON of the defect within 14 days of receiving the goods via email. If ATHON wishes, the customer must also promptly return the delivered products in their original packaging to ATHON.
Any further warranty for the delivered products and any liability for damages caused